Verizon Customer Service is a little off too

By | February 1, 2008

So in the long trip to get a working TiVo with FiOS service, I’ve hit another snag.  Verizon insists on sending someone to my house to install the cable cards.  Why, I ask?  Because they are fragile.  (It costs $100 to replace them if they break.)  Yikes.

So after UPS (and I hate UPS) screwed up the TiVo delivery (and Amazon refunded 10% of the purchase price to ease the pain of that) I had to reschedule the technician visit.  That Friday, I reschedule for next Friday, which was the first possible day available.  *grumble*

On Monday, the technician showed up, of course.  So we sent him away, and I called Verizon again.  They showed no record of the cancellation or the reschedule.  So I scheduled Friday again, which was hard since Friday was actually full now.

Today, of course, no technician is coming.  I just called.  No record of my call.

Now, it’s scheduled for Wednesday the 6th.  But they gave me a confirmation # this time, so I guess it’s really true.

But, at least I’m not as bad off as this guy.

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