Friday, January 25th, 2008...11:23 am
I ☹ (hate) you, UPS
I ordered a TiVO on Tuesday night from Amazon with 2 day shipping. It was too late in the day, so it counted as being ordered on Wednesday. Estimated delivery? Friday. So, I called up Verizon to order cable cards for it. They quickly scheduled a technician to come out (?!) and deliver them and install them Monday morning. Perfect.
Then, UPS got involved. Check out the shipping history of this package:
| US | 01/23/2008 @ 10:32 A.M. | BILLING INFORMATION RECEIVED | Okay. Perfect. |
| EAST PETERSBURG, PA, US | 01/24/2008 @ 5:15 A.M. | AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE | Wait. What? At this point, this is 14 hours later and the first comment I get is something went wrong? Alright, but the expected arrival date is still correct. I bet they’re going to fix this screw up. |
| EAST PETERSBURG, PA, US | 01/24/2008 11:59 P.M. | DEPARTURE SCAN | Wow. Uh… 18+ hours before it starts moving again? That seems bad. |
| HORSHAM, PA, US | 01/25/2008 6:30 A.M. | ARRIVAL SCAN | Okay. So more than 6 hours travel time. Let’s check the map and see how far away these two places are. Hmm… 90 minutes away. That’s not good… |
| HORSHAM, PA, US | 01/25/2008 7:46 A.M. | DEPARTURE SCAN | Well, that’s a little better… But now the expected arrival date is Monday! Unless I can fix something, I’m going to have to cancel Verizon |
| SADDLE BROOK, NJ, US | 01/25/2008 @ 10:05 A.M. | ARRIVAL SCAN | Getting closer, but still Monday delivery. |
This is a UPS screw up. It happens sometimes, right? Nothing to worry about. I’ve seen their ads where you can fix problems and they’ll help out! So I call them and detail the problem. I need the shipment before Monday. (the customer service rep mentions the package won’t arrive until the end of day on Monday)
“I need this before Monday, can you change it to Saturday delivery?”
“No, it’s on a truck right now with 5000 other packages. We can’t pull just one package off, we don’t know where it is.”
“I need this before Monday. This is your error, I paid for delivery to be on Friday, what can you do?”
“Call Amazon and have them pay for a package intercept back to them. When it arrives (!) have them ship it again next day air with Saturday delivery.”
So, they can’t find the package unless Amazon (I can’t do it) pays them to find it. In which case they can get it back to Amazon in time to reship it to me at GREAT expense for Saturday delivery. Yes, that’s the case, although the original delivery charge would be refunded.
Awesome.
I hate you, UPS.
(Yes, I called Amazon to suggest this insane scheme, and they refused for some strange reason.)
4 Comments
January 27th, 2008 at 4:08 am
Solution: Call Verizon, and tell them that you know how to insert a card into a slot.
January 27th, 2008 at 6:21 am
I absolutely loathe UPS’s service, and won’t willingly ship anything with them (only Newegg, which always seem to push UPS over FedEx, is the exception). Internationally, I now absolutely refuse to ship anything UPS. They’re often slower than the post (!) and have lost a package, delivered a package empty of its contents, and delivered a package (which, due to weight, was extremely expensive to ship) with its contents ruined, and over a month late. Only the first happened directly to me, the other cases (and more besides) to people close to me. Go FedEx or even US Post when possible instead of UPS.
July 18th, 2008 at 9:58 am
i fucking hate UPS too man!
Package Progress
LOUISVILLE,
KY, US
INCORRECT ROUTING AT UPS FACILITY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
WTF
i brought fucking 400 dollars worth of Airsoft guns and bb’s and gas and they can’t even have it on time. so now I hate UPS because i was suppose to get my shit on Monday and here it is Friday- still nothing. >.<
July 18th, 2008 at 9:58 am
bought*
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